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20-10-2021 10:21 PM
How to turn off content lock
19-10-2021 10:12 PM
remove content lock
20-10-2021 08:10 AM
Hi @Pelso-1985.
Welcome to the community.
Are you on a pay monthly contract or pay as you go?
If you're on a pay monthly contract you can remove the content lock in your My EE Account.
Jon
20-10-2021 10:04 AM
How about pay as you go?
20-10-2021 10:49 AM
Hi @a05tyt.
Welcome to the community.
If you're on pay as you go and wish to have content lock removed you'll need to give us a call.
Jon
20-10-2021 10:36 PM
@Pelso-1985 : Are you on contract or PAYG? On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.
21-11-2021 10:01 PM
Yes
22-11-2021 08:06 AM
Morning @Pelso-1985
Thanks for coming to the community.
Are you with us on pay as you go or pay monthly?
Thanks 🙂
Leanne.
12-12-2021 11:18 PM
But I have given my credit card details in my account
12-12-2021 11:21 PM
it says enter your credit card details but I have already entered details and it's says failed