Can't find setting options on EE app
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20-10-2021 10:21 PM
How to turn off content lock
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19-10-2021 10:12 PM
remove content lock
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20-10-2021 08:10 AM
Hi @Pelso-1985.
Welcome to the community.
Are you on a pay monthly contract or pay as you go?
If you're on a pay monthly contract you can remove the content lock in your My EE Account.
Jon
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20-10-2021 10:04 AM
How about pay as you go?
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20-10-2021 10:49 AM
Hi @a05tyt.
Welcome to the community.
If you're on pay as you go and wish to have content lock removed you'll need to give us a call.
Jon
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20-10-2021 10:36 PM
@Pelso-1985 : Are you on contract or PAYG? On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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21-11-2021 10:01 PM
Yes
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22-11-2021 08:06 AM
Morning @Pelso-1985
Thanks for coming to the community.
Are you with us on pay as you go or pay monthly?
Thanks 🙂
Leanne.
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12-12-2021 11:18 PM
But I have given my credit card details in my account
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12-12-2021 11:21 PM
it says enter your credit card details but I have already entered details and it's says failed
