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16-11-2021 08:03 PM
I'm trying to get the sim lock removed on my Huawei Mediapad T3 tablet but i've been waiting a month and each time EE keep saying they have wrong imei yet i give them the right code for what seems like the 10th time and I don't have any code, its a week since i last spoke to someone at the sim unlock department.
Why is EE so slow, and not treating customers very well? 30 days to remove a sim-lock??!!
VERY UNHAPPY.
16-11-2021 08:05 PM
i should say its my old ee tablet which i want to give to a member of the family to use but can't, its so embarrassing when its 30 days and yet i was told 10 days max
16-11-2021 08:10 PM
Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.
16-11-2021 11:44 PM
Have you actually tried a different Network SIM because I didn't think the Huawei Tablets were Sim Locked.
21-11-2021 07:59 PM
The tablet was one i had on contract i got from ee store in Camberley. I changed to a new tablet at contract end and want to get this unlocked.
i've tried a different sim card, three, and o2 and still it says simlock.
21-11-2021 08:03 PM
this is direct from ee in store - camberley i took it out on contract so was brand new.
ee customer service unlocking people said it would take 10 working days its over 10 now and i still don't have it unlocked, though its over 40 days since i started trying to get this unlocked.
bit of a **bleep**ty service really why does it take so long from them to not to it?
22-11-2021 08:14 AM
Hi @iambbp1,
I've sent you a private message to grab some details so I can help you with this.
Please check your private message inbox.
Thanks
James