I'm trying to get the sim lock removed on my Huawei Mediapad T3 tablet but i've been waiting a month and each time EE keep saying they have wrong imei yet i give them the right code for what seems like the 10th time and I don't have any code, its a week since i last spoke to someone at the sim unlock department.
Why is EE so slow, and not treating customers very well? 30 days to remove a sim-lock??!!
i should say its my old ee tablet which i want to give to a member of the family to use but can't, its so embarrassing when its 30 days and yet i was told 10 days max
Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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this is direct from ee in store - camberley i took it out on contract so was brand new.
ee customer service unlocking people said it would take 10 working days its over 10 now and i still don't have it unlocked, though its over 40 days since i started trying to get this unlocked.
bit of a **bleep**ty service really why does it take so long from them to not to it?
