Ordered an additional phone

[katetreg]

I ordered an additional phone today for my daughter on my account. I have had no notification at all that it has been ordred either by phone or email. I can't find anything about it on my account page online. Is that normal?

[Chris_B]

@katetreg   Give customer services a call about this tomorrow as you should’ve had an email notification informing you of the order. 

[Lee_H]

hi @katetreg and welcome to the community.

Order confirmation can take up to 24 hours to come through.

Have you checked your spam/junk folder of your email?

Many thanks,

Lee