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30-06-2018 08:52 PM
I ordered an additional phone today for my daughter on my account. I have had no notification at all that it has been ordred either by phone or email. I can't find anything about it on my account page online. Is that normal?
30-06-2018 08:57 PM
@katetreg Give customer services a call about this tomorrow as you should’ve had an email notification informing you of the order.
01-07-2018 11:45 AM
hi @katetreg and welcome to the community.
Order confirmation can take up to 24 hours to come through.
Have you checked your spam/junk folder of your email?
Many thanks,
Lee
