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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2989 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16243 Views
  • 51 replies
  • 65 Helpful

!Can't find my order number

i ordered a new upgrade over the phone on saturday,i was given an order number and was due to arrive today,i am unable to recieve text on my iphone as it is not switching on due to being dropped in water.i have lost my delivery number as accidentally...

Can I have an order shipped from the store to my home address?

Hi there. I recently ordered a Huawei P20 Pro but was unaware I would need to have ID to hand to pick it up in store (stupidity on my part having not read the requirements). Due to this my order is stuck in store unless I can provide photographic ID....

Need help about and conformation email

Ive had an email to say that ive been successful and that my order is being processed and they will get in touch with a delivery date and with my mobile number aswell ive not had an email to say ive not been accepted or anything and also i can not ri...

Where is my phone? (Please stop using DPD)

Hi EE - after huge amounts of frustration over the past week with yourselves and DPD , I STILL don't have my phone. Firstly it was sent to the wrong place (despite my having updated my address several times online and somehow this was never saved or ...

EKMW by Contributor
  • 2122 Views
  • 7 replies
  • 0 Helpful

Ordered an additional phone

I ordered an additional phone today for my daughter on my account. I have had no notification at all that it has been ordred either by phone or email. I can't find anything about it on my account page online. Is that normal?

katetreg by Explorer
  • 1591 Views
  • 2 replies
  • 0 Helpful

Ee got wrong delivery address

Hi there. After much hassle, EE have now finally sorted out my upgrade order HOWEVER - they are sending my phone to an address that I haven't lived at for over 10 years, despite me updating this address several years ago and confirming it with one of...

EKMW by Contributor
  • 1628 Views
  • 2 replies
  • 1 Helpful

When will my phone arrive?

I ordered my phone yesterday and i have had my confirmation email. I wanted to track my order but i don’t have a tracking number... my phone is meant to come today but i don’t know when. How do i find out?

jodies38 by Visitor
  • 1407 Views
  • 1 replies
  • 0 Helpful

How do I get a reference number for upgrade?

Hi there - I organised an upgrade yeterday on the online chat & was told that the phone would be delivered today, so re arranged my working day to accomodate this. Just recieved a text from EE to say there is a delay - no further information. Is ther...

EKMW by Contributor
  • 1708 Views
  • 3 replies
  • 0 Helpful