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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2469 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15070 Views
  • 51 replies
  • 65 Helpful

Ordered an additional phone

I ordered an additional phone today for my daughter on my account. I have had no notification at all that it has been ordred either by phone or email. I can't find anything about it on my account page online. Is that normal?

katetreg by Explorer
  • 1562 Views
  • 2 replies
  • 0 Helpful

Ee got wrong delivery address

Hi there. After much hassle, EE have now finally sorted out my upgrade order HOWEVER - they are sending my phone to an address that I haven't lived at for over 10 years, despite me updating this address several years ago and confirming it with one of...

EKMW by Contributor
  • 1602 Views
  • 2 replies
  • 1 Helpful

When will my phone arrive?

I ordered my phone yesterday and i have had my confirmation email. I wanted to track my order but i don’t have a tracking number... my phone is meant to come today but i don’t know when. How do i find out?

jodies38 by Visitor
  • 1388 Views
  • 1 replies
  • 0 Helpful

How do I get a reference number for upgrade?

Hi there - I organised an upgrade yeterday on the online chat & was told that the phone would be delivered today, so re arranged my working day to accomodate this. Just recieved a text from EE to say there is a delay - no further information. Is ther...

EKMW by Contributor
  • 1682 Views
  • 3 replies
  • 0 Helpful

Wrong Delivery Contact Number

Hello, I have just purchased a monthly plan. After I confirmed delivery details and got a confirmation screen, I noticed that my contact number for the delivery is wrong.I am concerned that someone else could receive a delivery text and alter the des...

Early Upgrade confirmation

I recently early upgraded over the phone, my bank account has been charged but I have had no confirmation e-mail or text. Also on my EE account at still has all my old details. Is there a wait time before things are clear? Please help. 

Megan15 by Investigator
  • 1756 Views
  • 3 replies
  • 0 Helpful

Not received my order

Hi I should have had a delivery on Friday but got an email to say their was an attempt to deliver. I have recently been discharged from hospital so I am at home all day! It is now Wednesday and I have still not received my order. Is there a problem? ...

Julie21 by Visitor
  • 1480 Views
  • 2 replies
  • 0 Helpful