How come I’ve changed delivery for two phone when it’s meant to be free delivery

Lee81 · ‎29-06-2018

Y have i been charged two lots of delivery when delivery is meant to be free?

XRaySpeX · ‎29-06-2018

You will need to phone EE to discuss that. This user forum can have no access to your specific a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎30-06-2018

Hi @Lee81

Welcome to the community.

Have you had a chance to speak to customer services yet?

Chris

Chris_B · ‎30-06-2018

@Lee81 If you ordered by phone there is a charge. It’s only free via online ordering.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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How come I’ve changed delivery for two phone when it’s meant to be free delivery