Hey man i recently done the same thing, i have awful anxiety about talking on phones but i ended up just calling them. They were very polite and literally just went through the order to make sure everything was correct and to make sure you were happy or needed to make and changes and just asked me about the extras like their cases and the insurance etc.
It was a 5 minute call of them just checking the details were right with the order and that was that. It was an easy conversation to have. Not sure if your reason for not being able to call but just thought i’d let you know why i got the same email after my order incase it helps.
