Order confimation

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simonannear
Explorer

‎07-02-2021 10:37 AM

I have recently upgraded to a Galaxy S21 and am trying to redeem my free buds that come with it. Samsung have replied to me and said that I need to provide proof of my order. I cannot find orders anywhere on the app and don't seem to have any emails. Can anyone point me in the right direction? 

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Northerner
EE Community Star
EE Community Star

‎07-02-2021 12:51 PM

Hi @simonannear 

 

You will need to speak to EE CS for the evidence you need if you don't have anything like the evidence in the below thread

 

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎07-02-2021 12:51 PM

Hi @simonannear 

 

You will need to speak to EE CS for the evidence you need if you don't have anything like the evidence in the below thread

 

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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