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Order confimation

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simonannear
Explorer

‎07-02-2021 10:37 AM

I have recently upgraded to a Galaxy S21 and am trying to redeem my free buds that come with it. Samsung have replied to me and said that I need to provide proof of my order. I cannot find orders anywhere on the app and don't seem to have any emails. Can anyone point me in the right direction? 

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Northerner
EE Community Star
EE Community Star

‎07-02-2021 12:51 PM

Hi @simonannear 

 

You will need to speak to EE CS for the evidence you need if you don't have anything like the evidence in the below thread

 

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎07-02-2021 12:51 PM

Hi @simonannear 

 

You will need to speak to EE CS for the evidence you need if you don't have anything like the evidence in the below thread

 

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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