Not registered on network

[Ronaeilean]

After phone was stolen I was sent another SIM. Doesn't matter what phone I try theithe newinew SIM  it's never registered on a network. The letter says I should be able to use it straight away. 

[Leanne_T]

Hi @Ronaeilean

Thanks for coming to the community.

I would suggest getting in touch with our Mobile Care team, they will be able to check the SIM card has been registered for you.

Let me know how you get on.

Leanne.