New Phone doesn't have the same data on the plan

[TheM4rshmellow]

So, I recently upgraded from the Galaxy S8 to the Google Pixel 5. I upgraded to a 40GB data plan on the new phone.

On the phone itself however, it states I only have 2GB of data available to use, and I can no longer use this even though I have only used 1.25GB. 

Would anyone have any idea how this has happened, and how to fix it? I've never seen a problem like this. On my EE account it states ove got 39GB left, so I don't know what the problem is 

[XRaySpeX]

You sure you are not looking at the phone's own data usage limit, which you can change, probably under Mobile Data? That's nowt to do with your EE data allowance.

[TheM4rshmellow]

I have set no limiters or warnings on my device. I don't know what is causing it 

[Christopher_B]

Hi @TheM4rshmellow

I hope you're well and having a nice weekend, other than this issue of course.

If you're app says you have 39Gb of data then you should be good to go. Can I clarify can you connect to data at all? 

Thanks 

Chris

[TheM4rshmellow]

Yes, I could connect to data, but now my data isn't working. I have tried adding and removing limiters, data warning, changing the date that the data refreshes on my mobile. Nothing works. Not sure what is wrong 

[Christopher_B]

@TheM4rshmellow This is a bit of a tricky on for sure. 

I would suggest speaking with our customer care team so they can look into this with you.

Thanks 

Chris