For up-to-date information and comments, search the EE Community or start a new topic. |
13-07-2020 03:05 PM - last edited on 13-07-2020 03:11 PM by Alex_S
{Mod Edit removal of personal details}
Argh! This is why companies shouldn't outsource their technical support.
I've just wasted 30 minutes of my life talking to a "tech" advisor and getting absoloutely nowhere. Its so obvious that he's just reading from a cheat sheet and that English is certainly not his first language.
I've seen on these forums that if your sim card is showing as 000000000 then you should be able to "simply" ask tech support for a network refresh to fix it....but apparently not.
Samrat:
Bill Brown: Hiya, I've been with EE for a couple weeks now but my sim number is still showing as 00000 0000 0000 - apparently I need to request a network refresh?
Samrat:
Bill Brown: Um its not on My EE that the number isn't showing up, its on the actual phone sim details
Samrat:
Samrat:
Bill Brown: I don't think I'm going to be able to because I can't find anything to remove the sim card with
Bill Brown: Yes I got the text saying network settings had been updated, I restarted my phone but when I go into the sim card manager, my number is still showing as 000000000
Samrat:
Bill Brown: Samsung S20+
Samrat:
Bill Brown: Yes
Samrat:
Bill Brown: The sim is definitely inserted into slot 1, because I have a memory card in slot 2
Bill Brown: I know how to remove the sim, I just do not have a sim removal tool with me at present
Bill Brown: Also my phone identifies as being in slot 1, but it cannot identify the phone number associated with it.
Samrat:
Samrat:
Bill Brown: So you want me to remove the sim, and then put it back the same way as it is....
Samrat:
Bill Brown: Ok hang on, i'll find something I can use to remove it
Samrat:
Bill Brown: Ok i removed the sim - xxxxxxx - and then replaced it, number is still showing as 00 000000000
Samrat:
Samrat:
Samrat:
Bill Brown: I think your looking at the wrong phone because the s20 does not have a "own numbers" menu option.
Samrat:
Samrat:
Bill Brown: Don't have one.
Samrat:
Samrat:
Bill Brown: Anytime after 12pm is fine
Bill Brown: Nope, this is my only number.
Samrat:
Samrat:
Bill Brown: Ok, thanks.
13-07-2020 03:39 PM
Hi @Bill82,
Welcome to the community 🙂
I can see that our technical team followed the correct diagnostic for you to resolve your SIM issue. Along the way it also looked like your had missing menus on your device.
Once our level 2 team have called you tomorrow both of these issues should be resolved for you.
Please come back and let me know how you get on once your case has been closed with our technical team.
Alex 🙂