My rollover data plan doesn't rollover.

[Vickiehb]

I have the £5 pack and in my pack details it states that it is a rollover pack. However this has never been the case. Each month the data resets. 

[Christopher_G]

Hi @Vickiehb

Welcome to the community.

Is it PACK05 that you have (250MB, 500 mins & 250 texts)? The 30 day one?

Chris

[Vickiehb]

Yes @Christopher_G it is. 

[Christopher_B]

Hi @Vickiehb

The best thing to do is have a chat with our customer care team so they can look into this. 

Thanks 

Chris