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My rollover data plan doesn't rollover.

Vickiehb
Explorer

‎20-08-2021 12:53 PM

I have the £5 pack and in my pack details it states that it is a rollover pack. However this has never been the case. Each month the data resets. 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎20-08-2021 02:54 PM

Hi @Vickiehb

 

Welcome to the community.

 

Is it PACK05 that you have (250MB, 500 mins & 250 texts)? The 30 day one?


Chris

0 Helpful
Vickiehb
Explorer
In response to Christopher_G

‎21-08-2021 05:47 PM

Yes @Christopher_G it is. 

0 Helpful
Christopher_B
EE Employee
In response to Vickiehb

‎22-08-2021 08:55 AM

Hi @Vickiehb

 

The best thing to do is have a chat with our customer care team so they can look into this. 

 

Thanks 

 

Chris 

0 Helpful