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My order hasn’t arrived!

Natalie5386
Visitor

‎13-12-2020 09:37 AM

Good Morning, 

 

ive ordered an upgrade, confirmation sent on the 27th November and then nothing. 
My tracking order number is 12 digits not 10, so I can’t seem to track the order online. 
I just want to know my order is being processed and the phone will arrive before Xmas! 

 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-12-2020 12:59 PM

Hi @Natalie5386 

 

If tracking isn't working then you need to call EE CS on 150. 

 

Thanks

 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Alex_S
EE Employee

‎13-12-2020 02:36 PM

Hi @Natalie5386

 

Welcome to the communmity 🙂

 

You can use your 12 digit tracking number with your email address on the online order tracker.

 

You can check the current stock availability of the phone you ordered on the EE Shop by selecting the phone make, model and variant.

 

 

Alex 🙂

 

 

0 Helpful