Keeps coming up that I can't establish a secure connection

[cherishedchar]

Help

[Northerner]

Hi @cherishedchar

• What device do you have?
• What are you trying to do?

Thanks

[James_B]

Hi @cherishedchar,

Thanks for visiting the EE Community.

Are you having problems with My EE via the app or your web browser?

James

[cherishedchar]

I have a Samsung ace 4  and trying to go online

Sent from Yahoo Mail on Android

[Northerner]

@cherishedchar

Install Google Chrome from the play store and use that rather than the stock Android browser as that was a bug. 

You can also try:

• Making sure the security policy/certificate is updated
• The OS is updated
• Any Samsung apps are updated via forget Samsung store in your phone's (not play)
• You have the correct Internet settings.

Thanks

[Profile closed]

I am also having the same issue. It started when I upgraded my current EE plan. Please help. No point of me staying with EE if my 4G doesn't work.

Please let me how to fix this? 

[Christopher_G]

Hi @Profile closed

Welcome to the community.

Does @Northerner's advice above help you get a connection?

Do your other apps work OK?

Chris

[cherishedchar]

No connection

Sent from Yahoo Mail on Android

[Christopher_G]

Hi @cherishedchar

Have you had this same problem since July?

Chris