Ee replacement phone

[Bestieaunty2]

Did u receive my old phone when u were surposed to replace it or have the crooked left got it.my friend vanessa had swapped my phone and reported hers stolen but had mine .now with the phone i have now i realise i get a secure connection with vodafone and wats the reason for that and i also could use facebook using her name any answers please be aware that myvphone isnt private or secure when u answer me

[Mod edit: Please do not share personal details (such as full names) as your posts are visible to the public. Thanks!]

[XRaySpeX]

This user discussion forum doesn't receive returns & can have no access to your specific account. You need to query this with CS.

[Leanne_T]

Hi @Bestieaunty2

Thanks for coming to the community. 

Did you get the phone replaced by EE? 

If you go into phone settings and find your mobile number, is this showing as your number? 

Thanks 🙂

Leanne.

[Bestieaunty2]

Yes it was replaced by u and its a linux the problem is my phone getting
picked up i couldnt factory clean cos the sim was stuck in

[Christopher_B]

Hi @Bestieaunty2

The best thing to do is have a chat with our customer care team, they'll be able to look in to this further.

Thanks 

Chris