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Ee replacement phone

Bestieaunty2
Explorer

‎05-09-2021 03:08 PM - last edited on ‎05-09-2021 03:43 PM by EE Community Moderator

Did u receive my old phone when u were surposed to replace it or have the crooked left got it.my friend vanessa had swapped my phone and reported hers stolen but had mine .now with the phone i have now i realise i get a secure connection with vodafone and wats the reason for that and i also could use facebook using her name any answers please be aware that myvphone isnt private or secure when u answer me

 

[Mod edit: Please do not share personal details (such as full names) as your posts are visible to the public. Thanks!]

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2021 03:17 PM

This user discussion forum doesn't receive returns & can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T
EE Community Support Team

‎05-09-2021 03:35 PM - edited ‎05-09-2021 03:35 PM

Hi @Bestieaunty2

 

Thanks for coming to the community. 

 

Did you get the phone replaced by EE? 

 

If you go into phone settings and find your mobile number, is this showing as your number? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Bestieaunty2
Explorer
In response to Leanne_T

‎06-09-2021 08:23 AM

Yes it was replaced by u and its a linux the problem is my phone getting
picked up i couldnt factory clean cos the sim was stuck in
0 Helpful
Christopher_B
EE Employee
In response to Bestieaunty2

‎06-09-2021 08:29 AM

Hi @Bestieaunty2

 

The best thing to do is have a chat with our customer care team, they'll be able to look in to this further.

 

Thanks 

 

Chris