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Upgrade

Shannon12341
Investigator
Investigator

‎05-09-2021 07:08 PM

Hi. I’m Having problems upgrading my phone I’m now due a upgrade and every time I go to choose a device it keeps saying they is no plan available and too choose another. It’s saying this on every single phone I select does anyone know why. Thank you 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎05-09-2021 07:28 PM

Hi @Shannon12341 

 

Are you actually due an upgrade? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Shannon12341
Investigator
Investigator
In response to Northerner

‎05-09-2021 08:56 PM

Yh I’m deffo due a upgrade someone from EE is currently helping me with it as they is something going on with the online account so she going to do it over the phone with me instead 

0 Helpful
Christopher_B
EE Employee
In response to Shannon12341

‎06-09-2021 08:38 AM

Hi @Shannon12341

 

I hope you're well and having a nice day, are you up to much or having a chilled one? 

 

Were you able to get this sorted over the phone? 

 

Thanks 

 

Chris

0 Helpful