I want to change my new order/ contract

Sarah1959
Investigator
Investigator

‎13-04-2021 12:20 PM

How can I change my new order/ contract with EE

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5 REPLIES 5
BrendonH
Community Hero
Community Hero

‎13-04-2021 12:40 PM

When did you place the order?

Has it been dispatched yet?

How long have you had it if you have received it?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Sarah1959
Investigator
Investigator
In response to BrendonH

‎15-04-2021 07:17 AM

I placed the order on Monday 12th April, have received sim cards(it is the phone part I want to get rid of) but nothing else yet.

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BrendonH
Community Hero
Community Hero
In response to Sarah1959

‎15-04-2021 07:48 AM

You need to call EE to cancel this then but if you send phone back it cancels the contract with it so the aim will be deactivated


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Sarah1959
Investigator
Investigator
In response to BrendonH

‎15-04-2021 07:53 AM

I can’t find an email or phone number only suggested options to discuss, none of which are relevant!

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James_B
EE Community Manager
EE Community Manager
In response to Sarah1959

‎15-04-2021 08:00 AM

Hi @Sarah1959,

 

Welcome to the EE Community. 🙂

 

Please see How can I return a device bought within the last 14 days? for help with arranging your return.

 

Thanks

 

James

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