A new sim card has been sent to my London address and has been activated there. Currently, I am in Poland and the card does not work despite topping-up. I cannot answer or make calls. Also send messages. last time I topped up my account today and the balance is £ 10. I’m expecting very important call tomorrow and I really need my number to be active.
Firstly you've not said, but for clarity - I presume your SIM was activated in the UK before being sent abroad to Poland where you're now trying to use it?
If so, PAYG phones are auto-enabled for roaming and should just work. Is your phone showing signal bars of a local network over there?
I can’t make any calls. I tried to call a number of people but it is not possible to get through. I restarted my phone and selected different network, same results = no results.
thank You for your reply. It was done in March. My friend activated number using her EE mobile and called a friend. Then the same person called her back. The day after she sent a SIM card to Poland.
Is the credit you added today the first top up @Bella15?
Was the outbound call in the UK answered by the recipient? To activate the SIM, the call must be chargeable or use an inclusive allowance from a pay as you go pack.
Since my phones contract has ended in November last year, I bought the first top up in December. However, I didn’t use it since I had available WiFi connection. I must admit that since end of October I was moving between Czech Republic and Poland. Back then I was only using WiFi connection. So soon after around end of January my card was expired. In Feb I ordered via phone a new card and received it in March.
