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Change from monthly plan to contract

Shofo877
Visitor

‎21-12-2021 08:12 PM

Hi all,

 

I renew my package monthly however I've tried to change it to a contract keeping my current number but couldn't.

 

How to change my plan to a monthly contract without changing my number?

0 Helpful
2 REPLIES 2
bristolian
Legend
Legend

‎21-12-2021 09:02 PM

Hi @Shofo877 

 

Conceptually, there's no such thing as renewing your package monthly. All EE pay-monthly plans - be they SIM-only or device-based - are rolling contracts with 30day notice periods. Many have minimum contractual terms of 2 years.

 

If you're not on pay-monthly then you have a PAYG account, which is not a contract in the same way.

 

I suspect what you may have, is a PAYG plan with a recurring add-on pack of some kind.

 

If that is the case, then I'd recommend reading up on EE's switch to pay-monthly service.

XRaySpeX
Grand Master
Grand Master

‎21-12-2021 10:18 PM

When you say you are on a monthly plan do you mean you are on PAYG with recurring monthly (really 30-day) top-ups?

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