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I made an order for ear pods got an order number but no despatch date

Gateway8
Visitor

‎06-08-2019 03:11 PM

I made an order for apple ear pods with case to add to my account I received a confirmation of order with an order number but no expected delivery date - will I receive at a later date or how do I check if on way etc or if I need to order again or if they are out of stock? 

0 Helpful
1 REPLY 1
Alex_S
EE Employee

‎06-08-2019 05:16 PM - edited ‎06-08-2019 05:17 PM

Hi @Gateway8,

 

Welcome to the community 🙂

 

Did you make your order on the website? Can you let me know when this was?

 

You can use our order tracker for updates on your delivery.

 

You'll find your ten to 12-character order reference number in your confirmation email. We'll send you this once you've placed an order online, in store or over the phone. It can be numbers only, or a combination of letters and numbers

 

If you don't have your order number to hand, our customer care team will be able to access your account and give you the details and status of your order.

 

 

Alex 🙂