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Change from other network company

kimminwoo190
Investigator
Investigator

‎21-12-2021 09:44 PM

I ordered a new 12month plan in EE, and I want to use my old number from giffgaff, so I got PAC code and ordered success about four days ago. I got a mail from EE, and it said like my order was a success, but when can I use the new EE plan? I think I still use giffgaff, and I want to use eSim

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎21-12-2021 09:46 PM

@kimminwoo190  Have you received an EE SIM card yet ?   

Jon_K
Former EE Employee

‎22-12-2021 08:08 AM

Hi @kimminwoo190.

 

Welcome to the community.

 

Have you already given us your PAC?

 

Jon

0 Helpful
kimminwoo190
Investigator
Investigator
In response to Chris_B

‎22-12-2021 04:59 PM

Yeah I couldn't get any post from EE, I have the order number and I ordered 17th but still, I cannot get

0 Helpful
kimminwoo190
Investigator
Investigator
In response to Jon_K

‎22-12-2021 05:01 PM

Yes I already wrote down my PAC number when I ordered my sim plan in EE

0 Helpful
Jon_K
Former EE Employee
In response to kimminwoo190

‎23-12-2021 08:08 AM

Thanks @kimminwoo190.

 

When you receive the SIM card you will just need to put it in your phone to activate it the you'll be able to use your number on EE rather than your previous network.

 

Jon

0 Helpful