I have been waiting for 4 weeks for an order

Ivan83
Investigator
Investigator

I ordered a new phone for myself.I placed the order on October 3rd.After 3 weeks, I received an email saying that my order was accepted.I kept the order number on the website , she showed me that the delivery would be within 24 hours.It took 96 hours and my order was never sent.

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hi @Ivan83

 

Which size iPhone 13 Pro Max did you order? 

 

Leanne.

View solution in original post

13 REPLIES 13
Leanne_T
EE Community Support Team

Morning @Ivan83

 

Thanks for coming to the community. 

 

Which model phone did you order?

 

Could you let me know the size and colour? 

 

Speak soon 🙂

 

Leanne.

Cameron34444444
Investigator
Investigator

I’ve been waiting over a month on my phone now???

Leanne_T
EE Community Support Team

Hi @Cameron34444444

 

Thanks for posting. 

 

Could you let me know which model, size and colour phone you ordered? 

 

Leanne 🙂

iPhone 13 pro max 128gb graphics 

 

Leanne_T
EE Community Support Team

Thanks @Cameron34444444

 

We allocate stock on a first come, first served basis. And we update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

 

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

 

Leanne.

Text me on the phone I don’t have and still charged me for the phone I don’t have for a month 

Leanne_T
EE Community Support Team

Hi @Cameron34444444

 

If you would like to update your contact preference, please give us a call on 0800 079 8586 from any phone. 

 

Leanne. 

iPhone 13pro max blue color

Leanne_T
EE Community Support Team

Hi @Ivan83

 

Which size iPhone 13 Pro Max did you order? 

 

Leanne.