I have been waiting for 4 weeks for an order

[Ivan83]

I ordered a new phone for myself.I placed the order on October 3rd.After 3 weeks, I received an email saying that my order was accepted.I kept the order number on the website , she showed me that the delivery would be within 24 hours.It took 96 hours and my order was never sent.

[Leanne_T]

Morning @Ivan83

Thanks for coming to the community. 

Which model phone did you order?

Could you let me know the size and colour? 

Speak soon 🙂

Leanne.

[Cameron34444444]

I’ve been waiting over a month on my phone now???

[Leanne_T]

Hi @Cameron34444444

Thanks for posting. 

Could you let me know which model, size and colour phone you ordered? 

Leanne 🙂

[Cameron34444444]

iPhone 13 pro max 128gb graphics 

[Leanne_T]

Thanks @Cameron34444444

We allocate stock on a first come, first served basis. And we update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

Leanne.

[Cameron34444444]

Text me on the phone I don’t have and still charged me for the phone I don’t have for a month 

[Leanne_T]

Hi @Cameron34444444

If you would like to update your contact preference, please give us a call on 0800 079 8586 from any phone. 

Leanne. 

[Ivan83]

iPhone 13pro max blue color

[Leanne_T · Accepted solution]

Hi @Ivan83

Which size iPhone 13 Pro Max did you order? 

Leanne.