Insurance claims - does the backoffice even exist ?

[titchrotty]

Does anbody know if there is actually anybody working in the "backoffice" for the insurance claims department? I have been waiting for a call from these mythical creatures for over 2 weeks now.

[Chris_B]

@titchrotty  Why wait 2 weeks why not call after a couple of days I wouldn’t wait at all.  

[Leanne_T]

Hi there @titchrotty

Thanks for coming to the community. 

Have you spoken to our Mobile Care team? 

Thanks. 

Leanne. 

[titchrotty]

yip,  tried that.  I have called 4 times now (every few days).  Same answer every time ... "its with the back office, they will call you".  I even seen a pig fly over now, but still no call.  Just waiting for hell to freeze over now , perhaps then ? 

[titchrotty]

thanks for answering,  I have called the insurance claim folks through the 150 number 4 times now over the past 2 weeks.  Same answer every time "its with the backoffice, they will call"  My poor son it getting well stressed now.  You know kids these days, loosing a phone is like the world ending. I'm having to relay messages via a friend of a friend to him now.  Not great. 

[Katie_B]

Hi @titchrotty. 

I have sent you a private message for more details. 

Speak soon, 

Katie.