BT sport large screen onto Amazon Fire Stick

[Jimbo4060]

I have recently upgraded to BT large screen but can’t get it on my fire stick. I have read many chats but there is never an answer. I have reinstalled the app and have been waiting 48 hours but I still can’t get it on the stick but can get it on my lap top and iPhone app

[Katie_B]

Hello @Jimbo4060. 

Welcome to the EE Community. 

What happens when you try to log in to the app on the fire stick using your BT logins?

Speak soon, 

Katie.

[Jimbo4060]

It says I need upgrade my subscription 

[Christopher_G]

Hi @Jimbo4060. 

Amazon Fire TV devices are definitely compatible with large screen access. Have you tried removing the power source from the Fire Stick for a few moments, powering it back up and logging in again?

Chris

[Jimbo4060]

Yes just tried it and it says the same.

[Katie_B]

Thanks for getting back to us @Jimbo4060. 

Have you contacted our customer care team who can take a look into your account?

Katie.