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23-06-2020 10:05 PM
Hello,
I am getting a new phone but my current EE pay-as-you-go sim is too big for my new phone and none of the nearby EE shops are open due to coronavirus.
Does anyone know any other way to get my sim cut or if EE would send out new smaller sim?
Thanks
23-06-2020 11:10 PM - edited 23-06-2020 11:12 PM
@Missy996 : Order a replacement SIM online for £1.50 or phone CS for one.
24-06-2020 09:47 AM
I used the order a replancement SIM option last night and everything seemed to go fine, but this morning i got a text from EE saying that they cant send me a replacement SIM because my account isnt registered and that i would have to call them to register.
I dont understand what they mean by my account isnt registered and is there anyway to solve this without calling them?
24-06-2020 09:56 AM
Hi @Missy996,
Welcome to the EE Community. 🙂
Sorry, if your personal details (name, address etc.) aren't registered on your account, you'll need to get in touch with Customer Care so we can update your details before sending your SIM.
Thanks
James
24-06-2020 10:00 AM
Thanks for the help
When i call what "section" should i use? (ie for the press 1 for...)
24-06-2020 10:34 AM
Have you added this PAYG no. to your MyEE a/c?
24-06-2020 10:36 AM
Yes it is the only number on my account
24-06-2020 10:40 AM
Hi @Missy996,
Don't worry too much about the options. Just select the ones that match your query the closest.
Any of our advisors will be able to help you with this.
Thanks
James
24-06-2020 10:54 AM
After looking at a PAYG MyEE there is nowhere to supply a postal address (only an email addy) to validate you & to send the new SIM to. Therefore it must be impossible to order a replacement PAYG SIM online. Is that right, @James_B ?
24-06-2020 11:08 AM
Hi @XRaySpeX,
Hope you are well.
As long as the pay as you go account has been registered with address details, either at the point of sale or via Customer Care, a replacement SIM can be ordered online.
James