How to get sim cut during lockdown

[Missy996]

Hello, 

I am getting a new phone but my current EE pay-as-you-go sim is too big for my new phone and none of the nearby EE shops are open due to coronavirus.

Does anyone know any other way to get my sim cut or if EE would send out new smaller sim? 

Thanks

[XRaySpeX]

@Missy996 : Order a replacement SIM online for £1.50 or phone CS for one.

[Missy996]

I used the order a replancement SIM option last night and everything seemed to go fine, but this morning i got a text from EE saying that they cant send me a replacement SIM because my account isnt registered and that i would have to call them to register.

I dont understand what they mean by my account isnt registered and is there anyway to solve this without calling them?

[James_B]

Hi @Missy996,

Welcome to the EE Community. 🙂

Sorry, if your personal details (name, address etc.) aren't registered on your account, you'll need to get in touch with Customer Care so we can update your details before sending your SIM.

Thanks

James

[Missy996]

Thanks for the help

When i call what "section" should i use? (ie for the press 1 for...)

[XRaySpeX]

Have you added this PAYG no. to your  MyEE a/c?  

[Missy996]

Yes it is the only number on my account 

[James_B]

Hi @Missy996,

Don't worry too much about the options. Just select the ones that match your query the closest.

Any of our advisors will be able to help you with this.

Thanks

James

[XRaySpeX]

After looking at a PAYG MyEE there is nowhere to supply a postal address (only an email addy) to validate you & to send the new SIM to. Therefore it must be impossible to order a replacement PAYG SIM online. Is that right, @James_B ?

[James_B]

Hi @XRaySpeX,

Hope you are well.

As long as the pay as you go account has been registered with address details, either at the point of sale or via Customer Care, a replacement SIM can be ordered online.

James