How do i change the name on my bills?

[kanderson0413]

I have reently changed my name by deedpoll but can't see any information on how to actually update this on my bills or who to send a copy of the document to to get this done?

[Profile closed]

Hi @kanderson0413 

Welcome to the EE Community,

If you pop into a EE store with photographic ID and proof that you have changed your name they will be able to sort it out for you.

Thanks,

David.

[Ragnar669]

Is it possible to do this online on the ee website?

[Katie_B]

Good Evening @Ragnar669.

If you’ve changed your name through marriage, divorce or deed poll, you will need to mail us with a copy of one of these documents:

• Your marriage or civil partnership certificate. 
• Your passport and a recent utility bill.
• Your deed poll.
• Your decree absolute

Or visit your local EE Store, please be aware our stores are currently closed. 

You can find full information regarding changing your name HERE.

Thanks, 

Katie 🙂

[emmajnash]

On the information that it takes you to when clicking 'HERE' it says you can email a copy of these documents but an email address is not provided, where can I find this email address? 

[James_B]

Hi @emmahnash,

Welcome to the EE Community. 🙂

Sorry, you can only provide your documents by post or by dropping in to your local EE Store.

Thanks

James

[6cjw]

What is the postal address?

Thanks

[Christopher_B]

Hi @6cjw

It's EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN.

Thanks 

Chris

[alanbabu]

Greetings, 

I tried doing it in a store (EE Worthing) but they asked me to call the support team to change it.

[mxt10]

Are you trying to change it into another persons name, or are you just wanting to update your name following a name change?