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Returns pack received but phone not.

Clatwj
Visitor

‎08-10-2021 07:29 AM

I ordered the new iPhone 13 pro max a couple of weeks ago now. I understand there is a supply issue so it will take longer to be delivered than initially specified on thr website. However, i have received my returns pack and i got a text from EE saying i need to return it by Monday. Obviously i can't send my current phone back without receiving my new one - especially when i ordered it i thought it would be dispatched within a week.

 

Any advice would be great.

 

Thanks 

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎08-10-2021 09:03 AM

@Clatwj  Are you gonna need to call customer services about this as it should’ve been sent to return Pack just yet. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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