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Returns pack received but phone not.

Clatwj
Visitor

I ordered the new iPhone 13 pro max a couple of weeks ago now. I understand there is a supply issue so it will take longer to be delivered than initially specified on thr website. However, i have received my returns pack and i got a text from EE saying i need to return it by Monday. Obviously i can't send my current phone back without receiving my new one - especially when i ordered it i thought it would be dispatched within a week.

 

Any advice would be great.

 

Thanks 

1 REPLY 1
Chris_B
Grand Master
Grand Master

@Clatwj  Are you gonna need to call customer services about this as it should’ve been sent to return Pack just yet.