Samsung earbuds Sept 2021 offer

babydonutx
Explorer

‎07-10-2021 10:19 AM

Recently ordered the Samsung S21 almost 3 weeks ago and it was out of stock. Waiting for it to become in stock only to be told yesterday it was in stock but my order didn't go through properly. It states on my account it was ordered well within the eligible period to claim the free buds and tracker (?). I now have my new phone.

 

Is anyone able to send me proof of my original order to send to Samsung to claim my earbuds. Thanks.

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎07-10-2021 10:47 AM

Hi @babydonutx 

 

You can obtain this by calling EE CS on 150. Then claim via the Samsung members app.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
babydonutx
Explorer
In response to Northerner

‎08-10-2021 09:06 AM

Thank you. I have got the confirmation letter now. I signed into the samsung members app but there is nowhere that says to claim? Do I have to wait a period of time before claiming? 

 

 

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Katie_B
EE Community Support Team
In response to babydonutx

‎08-10-2021 09:27 AM

Hello @babydonutx. 

 

Thanks for coming to the community. 

 

Please could you try visiting the Samsung website claim page by clicking HERE. 

 

Let me know how you get on, 

 

Katie 🙂

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