This looks helpful--can you kindly give a step by step guide on just how to specifically change/do this. I upgraded to an iPhone XR on a SIM only deal in October from an iPhone 6s.
The 6s continues to be displayed.Nothing has changed.
I tried this in the past and it did not work.On your advice--I have just tried it again --and once more I can tell you that this sadly does NOT work and the issue remains UNSOLVED.
@pastim Mine updated within hours of using the new device.
The information that shows on your account comes from the device as the information is passed back to EE on what device you are using by using that device with your EE sim in it on cellular network and using the my EE app.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I am baffled. What is going on? Do I have to stay logged into the EE app for hours on mobile data? When I access the EE app I don't set up a pin, I prefer passwords. I left it logged on for an hour or two, but nothing changed.
When I finished with the app I usually log out. Then when I log in again it seems to forget that I have logged in before. I only use the app once a month or so, so it's not an issue, but it's odd.
This will update for you if you continue to use the phone and My EE app on the EE network, our Mobile Care team have details of which phone you are using.
This won't affect your usage and the device you're using will update in your My EE account in due course.
