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18-09-2019 08:31 AM
Can anyone advise as to how I alter the name of a device in my EE App please? Thanks
Solved! See the answer below or view the solution in context.
19-09-2019 08:19 AM
Good Morning @WingMan.
If the number is saved within your contacts this should show with what you have saved the number as.
Are you able to try this and let me know if it works?
Speak soon,
Katie 🙂
18-09-2019 12:31 PM
Hi @WingMan
Welcome to the community.
What do you mean by alter the name?
Is your new device not showing up yet?
Chris
18-09-2019 10:04 PM
19-09-2019 08:19 AM
Good Morning @WingMan.
If the number is saved within your contacts this should show with what you have saved the number as.
Are you able to try this and let me know if it works?
Speak soon,
Katie 🙂
19-09-2019 08:22 AM
@WingMan You have to allow the my EE app to have access to your contacts
19-09-2019 09:15 PM
18-12-2020 09:09 AM
I tried this and it didn’t work. My phone on a EE sim only deal is an iPhone XR and is displaying as my old iPhone 6s ...9
irritating.....more suggestions please
18-12-2020 11:54 AM
Hi @Teddypaws
Thanks for coming to the community.
Your My EE app will update to the correct device after a little while of using the phone and logging into the app.
Could you try logging into the app using data not Wifi.
Thanks 🙂
Leanne.
19-12-2020 05:37 AM
Thanks-I tried this yesterday and as at now-05.35GMT-it was still displaying my old 6s device.
19-12-2020 08:40 AM
Hi @Teddypaws,
The device name will update automatically given time. It's purely cosmetic and doesn't affect any My EE features.
Thanks
James