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14-06-2021 05:17 AM
At the moment I’m in my families account but I want to be the owner of my own account with my current number still but would like to stay with EE so a PAC code wouldn’t let me as I’m not transferring networks. What should I do?
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14-06-2021 07:02 AM
Hi @Lanerz
You will need to contact customer services on 150 and perform a transfer of ownership. You will have to pass a credit check and you will need the current owner present at the time of the transfer as they have to authorise it.
If you have any questions, let us know.
14-06-2021 07:02 AM
Hi @Lanerz
You will need to contact customer services on 150 and perform a transfer of ownership. You will have to pass a credit check and you will need the current owner present at the time of the transfer as they have to authorise it.
If you have any questions, let us know.
25-07-2021 01:25 PM
The number registered to my account is now unusable as I dropped phone down the toilet.How do I change to a different phone number and top it up?
25-07-2021 01:29 PM
25-07-2021 03:19 PM
To change the number into your own name, we would need to speak to the current account holder to confirm that this is what they want too, @Didoes.
You can find our contact information on our contact us page.
Chris
25-07-2021 03:57 PM
@Didoes You just need to call customer services and request a replacement SIM card. You’ll keep the same number as it’s a replacement SIM card.