Hotspot connects but no internet

[Mashed]

I've had this issue for sometime. I want to use my phone as a hotspot at my caravan on 2 TVs. My phone connects successfully. My husband has gifted me data so I have plenty of data. If I change the APN sometimes it'll work for a short period then stop, mostly it doesn't work at all. I thought there may be some sort of limit on my number but EE said there isn't. They did give me a new SIM which worked briefly and I was back to the same situation.

I can still browse internet on my phone.

Has anyone got any idea why it won't work?

Thanks!

[Christopher_B]

@Mashed Thanks for that information, I appreciate it. 

It's a little strange that this works then randomly stops after a while.

Have you noticed anything that coincides with it stopping, such as the battery getting low or moving from one WiFi device to another? 

Thanks.

Chris. 

[Mashed]

@Christopher_B  no it has plenty of charge. If I switch the TV off and back on, the TV will connect but with no internet. Tried putting the SIM in my husband's phone previously and it did the same in his phone, so thought it was something to do with the SIM. Got a new SIM which worked briefly then the problem started again. 

[Christopher_B]

Hi @Mashed

At this stage I think the best thing to do is have a chat with our Tech Gurus so they can work with you to find out what's causing this.

Thanks.

Chris.