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Connected to the wifi, no internet

Luiza3
Visitor

‎14-12-2021 08:24 PM

So, I just topped up my sim for the mini ee wireless with 50Gb, it says connected, but I doesn’t connect to any website.

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎14-12-2021 09:47 PM

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Jon_K
Former EE Employee

‎15-12-2021 07:55 AM

Hi @Luiza3.

 

Welcome to the community.

 

That's great advice form @XRaySpeX.

 

If data is displaying, can you restart the device?

 

Jon

0 Helpful