Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

network unlock my phone but imei is not recognised by EE

zeekhaliq
Explorer

‎04-05-2021 08:50 AM

Hi

 

I have samsung S20+ I am trying to unlock my phone to use another sim however when I am trying to fill form EE does not recognise the IMEI number. I have purchased the phone direct from EE so do not understand why I am having this issue. Could you please have a look into this for me

 

Kind Regards 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎04-05-2021 08:55 AM

@zeekhaliq  This is a public forum that doesn’t have access to your EE account, you’ll have to call customer services about this.

 

just to check you are putting the IMEI of the physical Sim slot ?  do not put the eSim slot.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
zeekhaliq
Explorer
In response to Chris_B

‎04-05-2021 09:01 AM

thanks

0 Helpful
Leanne_T
EE Community Support Team
In response to zeekhaliq

‎04-05-2021 10:02 AM

Hi @zeekhaliq

 

Thanks for coming to the community. 

 

Is the phone on a pay monthly account? 

 

If so, how long have you had the Samsung? 

 

Speak soon 🙂

 

Leanne.

0 Helpful