Apple Wi-fi calling for other Devices won’t switch on

[Tinbum73]

I’ve tried everything I can think off, rebooting all my devices, signing in and out of iCloud, resetting all my network settings but nothing I do seems to work. 

When I go to switch this on (Add Wi-fi calling for other devices) I get a message that says ‘to allow Wi-fi calling on this account contact ee’

Apple says ee support this, and I know of other users who says it works… what am I doing wrong, is there a setting in my ee account I need to able?

[Christopher_B]

Hi @Tinbum73

Thanks for coming to the community about this.

I hope you're well and having a nice day, are you up to much? 

I have listed below the best steps to take when trying to get this set up. Have you been able to do all of them? 

• Each device is signed into the same Apple ID.
• Each device is signed in to FaceTime with the same Apple ID.
• Each device has Wi-Fi turned on.
• Each device is connected to the same network using Wi-Fi or Ethernet.
• On your iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
• On your iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
• On your Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.

Thanks.

Chris.

[Tinbum73]

Thank you Chris,

I've tried all this to no avail 😞 just keeps popping up with the same message. 

[Christopher_B]

@Tinbum73 Thanks for trying all that.

Do you also have all the latest software updates downloaded and installed on all your devices? 

Thanks.

Chris. 

[Tinbum73]

Hello, yes all the latest software and devices too. 

[Christopher_B]

Thanks @Tinbum73 I think the best thing to do at this stage is have a chat with our Tech Gurus so they can look into this with you. 

Thanks.

Chris.