Apple Wi-fi calling for other Devices won’t switch on
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03-05-2021 09:24 PM
I’ve tried everything I can think off, rebooting all my devices, signing in and out of iCloud, resetting all my network settings but nothing I do seems to work.
When I go to switch this on (Add Wi-fi calling for other devices) I get a message that says ‘to allow Wi-fi calling on this account contact ee’
Apple says ee support this, and I know of other users who says it works… what am I doing wrong, is there a setting in my ee account I need to able?
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04-05-2021 08:35 AM
Hi @Tinbum73
Thanks for coming to the community about this.
I hope you're well and having a nice day, are you up to much?
I have listed below the best steps to take when trying to get this set up. Have you been able to do all of them?
- Each device is signed into the same Apple ID.
- Each device is signed in to FaceTime with the same Apple ID.
- Each device has Wi-Fi turned on.
- Each device is connected to the same network using Wi-Fi or Ethernet.
- On your iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
- On your iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
- On your Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.
Thanks.
Chris.
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04-05-2021 09:16 AM
Thank you Chris,
I've tried all this to no avail 😞 just keeps popping up with the same message.
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04-05-2021 09:33 AM
@Tinbum73 Thanks for trying all that.
Do you also have all the latest software updates downloaded and installed on all your devices?
Thanks.
Chris.
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04-05-2021 10:44 AM
Hello, yes all the latest software and devices too.
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04-05-2021 11:23 AM
Thanks @Tinbum73 I think the best thing to do at this stage is have a chat with our Tech Gurus so they can look into this with you.
Thanks.
Chris.

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