Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[Paulg0]

@Chris_B Are ytou saying EE are just passing on the costs they are charged by the foreign network 🤣

EE MVNO - 1pMobile roaming in Peru - £1 per minute incoming and outgoing, 20p / mb

EE MVNO - TalkHome roaming in Peru - 15p outgoing, 2p incoming, 1p / mb - They must be making a massive loss then!

Vodafone - £6.85 a day for using your home plan. Or if you dont pay the £6.85 a day at least incoming calls are free.

O2 - £6 a day for using your home plan.

All the above are signifigantly cheaper than EE and are generally affordable for most. EE are just profiteering here. They get people locked in to a 24 month contract and make money out of non obvious stealth charges. They also claim the fastest data rates and  sell "essential" and  "no frills" packages to people without making the 25mbps and 10mbps rate limits obvous as well. PAYG now limited to 10mbps which is laughable at the prices they charge.

Virgin Mobile appear to charge similar or higher ratres than EE £2.60 outgoing £1.50 per minute incoming and lol £5 per mb data. Says a lot about Virgin doesn't it.

Paul

[Chris_B]

@Paulg0   You’re not mentioned anything about what I pointed out about moving networks to a network that had exactly same. price increases as EE,    So now that’s not relevant it seems to you.   

As for data speeds if you found them when looking at what’s available why can’t others ?  They are labelled very clearly or you wouldn’t have seen them also.  

[Paulg0]

We will have to agree to disagree here. EE data speeds are not labelled clearly at all they are deliberately obscured. Have a look at https://ee.co.uk/mobile/pay-monthly-phones-gallery/best-of-both?s_cid=con_ee_dg-mob_ess_ppc-brand&es... There is no mention of data speeds just "essential plan" You have to go digging to find out what essential plan means.

And on a seperate note, whats the point in singing and dancing about data gifting on a 2GB plan

[Kirigaya_Kazuto]

Now.... this is utterly deplorable: Warning for EE customers - users left fuming at shock new monthly price increase (msn.com)

"The UK mobile network has announced that its Roam Further plan is shooting up to £25 per month—from just £10 earlier this year.

The add-on allows subscribers to use mobile data, send texts and make calls outside of the EU in countries such as USA, Mexico, Canada and Australia."

[Paulg0]

Another nail in their coffin. It is laughable how frequent and how much their increases are now. I see this has caught the eye of The Daily Mirror, hopefully people are sensible enough to research alternatives.

Paul

[WS1995]

So glad I ran away from this network back in May. I’m currently on Giffgaff, and whilst the network still isn’t perfect, even at home I still get better coverage than when I was with EE. I’m currently overseas in southern Spain and so far Giffgaff (using a combination of Movistar and Vodafone ES) has been faultless. No lack of coverage or loss of service. This latest news only confirms my suspicions of what was once a reasonable company now being purely “profit” focused and driven. “Profit” first and “customer care and loyalty” second.

To justify a price hike of 14.4% is bad enough. To then continue to laugh in customer’s faces once you’ve already hiked their bills up by 14.4% and then charge another £15 extra for a roaming plan is a disgrace.

Whilst in Spain on GiffGaff I get 5GB of my unlimited UK data, still get unlimited calls and texts. The place I’m staying in has WiFi but the coverage in this large 6 bedroom villa is poor and the speeds are shockingly slow (2-6Mbps compared to 1 Gig at home), as a result I’m using mobile data here and there and yet it works quite well. 

Oh, and the prices? With Giffgaff I pay £8 a month for 10GB data, unlimited calls and texts. Or for £10 a month I can get 20GB which is overkill as I don’t normally exceed 4-5GB of data usage in a month.

So glad I stopped paying EE months ago and I doubt I’ll ever go back. 

[gjvhhvfyyujbfgh]

You’re slightly out in your priority listing:

1/ Bonuses
2/ Shareholder Dividends

That’s it - customers don’t come anywhere on the list.

[WS1995]

My mistake!

Such a shame. I was with T-Mobile PAYG and then got my first T-Mobile contract in early 2010. Was with them for 7 years until I went to Vodafone in December 2017. Coverage was shocking so I left Vodafone and went to EE in June 2020, started off with a sim only monthly plan for £17 a month and after 6 months took out a contract, gradually added more and more contracts and ended up paying £380 a month. With the price hike my bill would have gone up to £450 a month which there was no way I was going to pay each month for a continually mediocre service at best.

In my opinion, a once half decent company now completely ruined, no doubt by greedy investors who want great returns on their shares in the form of dividends, which means increased prices and said increases are of course higher than the actual cost of any increase to EE.

[SallyChurch]

But you should be raising the price of the SERVICE part of our. Contracts and not the whole contract. Most of us have phones included yet the prices of these phones have not increased. So as an example:

previous contract price £86pm

iphone 14 pro max total cost (if bought outright) £1199 split over 24 month contract is £49.95 per month. This means the SERVICE part is £36 pm

£86 pm contract increases to £98 pm. And increase of £12pm 

£12pm increase on £36 SERVICE is 30%. 

So EE, you are not increasing service charges by 14.4%, you are cashing in on the TOTAL bill, which included the device. 

this is not acceptable! 

[Chris_B]

@SallyChurch   Your phone and tariff are under one bill they are not separate billing entities.   When you take out a contract now these can be separate billing entities    Your also complaining about something that happened in April you’re a little late on this.