Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Delivery

Go to solution
oshua
Contributor
Contributor

‎25-01-2021 10:48 PM

Today I ordered some AirPod Pros as an add on to my phone plan. I spoke to a lovely woman who said on the phone “we can get them delivered tomorrow, on Tuesday. Is that okay?” 

I got an email saying that my order was placed and added to my plan and it’s winging it’s way to me right this minute. However it says with DPD that you will get a text the day before it is meant to be here. I haven’t received this text and I cant track it online. All this was done before 21:00 as well so I should get one working day which would be tomorrow. Hopefully it comes tomorrow but just thought I’d post here anyway and see what people think. Thanks in advance. Have a lovely day

0 Helpful
13 REPLIES 13
Go to solution
oshua
Contributor
Contributor
In response to James_B

‎26-01-2021 12:25 PM

I understand that. However I’ve been told on two occasions that it will be here today. I don’t want to reschedule the delivery I just want to know what is happening and why I haven’t been updated. Normal when i have ordered an item I will get notified when the item may arrive/time but nothing this time. Like I have discussed previously I am on the phone with ee. 

I just wish DPD could just update me regarding the order. Whether they have it or when it may be delivered. Not left in the dark wondering if it will come today tomorrow or whenever. 

0 Helpful
Go to solution
oshua
Contributor
Contributor
In response to James_B

‎26-01-2021 12:31 PM

I have spoken to ee. They have said it has been picked from the warehouse and that it is awaiting for it to go to DPD. She did say it could be here between 3-4 but who knows. Also said it could take 3-5 days which no one made me aware of. Thank you for the help though regarding the issue. I will just wait for DPD to text me telling me when it will arrive. Fingers crossed it does come today but looking very very unlikely 

0 Helpful
Go to solution
oshua
Contributor
Contributor
In response to James_B

‎26-01-2021 03:02 PM

Just want to say thank you again for all of the advice. You were right about it all and I shouldn’t of doubted. Didn’t matter that much of it coming today. Shortly after our discussion I got a notification and email saying it will get delivered tomorrow. Silly me 

0 Helpful
Go to solution
Leanne_T
EE Community Support Team
In response to oshua

‎26-01-2021 03:15 PM

Hi @oshua

 

Thanks for coming back and letting us know.

 

Glad to hear your order has been dispatched 🙂

 

All the best.

 

Leanne.

0 Helpful