Delayed SIM delivery

[Salruk75]

Hi I ordered an upgraded SIM  on the 20th of April but it has not arrived yet. Not sure if lost in the post or just delayed? 

thanks 

[mdc1983uk]

@Salruk75   Lost. Free PAYG SIMs take on average 4 days to be delivered.

[Salruk75]

Hi Mark this is a pay monthly one which is why I’m starting to worry

[Leanne_T]

Morning @Salruk75

Thanks for coming to the community.

SIM orders should arrive within 2-5 working days for you, as your delivery has not arrived please get in touch with our Mobile Care team, they can help you get the order looked into.

Let me know how you get on 🙂

Leanne.

[mdc1983uk]

@Salruk75  Mark? Not sure where that came from lol. But upgraded SIM? If you just requested a upgrade plan on existing SIM they won't send you a new physical SIM just apply the pack to the old one.  If its a new SIM and been over a week u got to chase it up

[Salruk75]

Hi

apologies, theMark was as I was trying to do two things at once and failed miserably  lol. 
thanks for your reply no missing SIM then 😊 phew! 

[Leanne_T]

Hi there @Salruk75

Sorry can I just check, did you upgrade to a new plan?

If so, is the new SIM plan showing in your My EE account?

You wouldn't need a new SIM card if you have upgraded to a SIM Only plan 🙂

Speak soon 🙂

Leanne.

[Salruk75]

Thanks Leanne and everyone else who helped 🙂