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Community Activity
Something's gone wrong
I had to download the EE app and make a new account and then link my mobile to this account, and it still won't let me manage my bills - it just shows up with the 'Something's gone wrong' message. Anyone else dealing with this?Can EE please fix this ...
Poor broadband customer experience
I have had 2 very poor experiences with my broadband account in the past 8 months. Firstly, EE couldn't close my legacy account correctly and continued to bill me incorrectly for a service I wasn't using. I took it to the Ombudsman and won, as they w...
Accessing voicemail settings
I have started having problems accessing my voicemail options. When I try to choose first option (2 to change voicemail) I am cut off. It is happening repeatedly.I have tried sending VM off followed by VM on to 150 in an effort to reset - which didn'...
Discovery plus dropping sound after ads
There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks
Resolved! Return kit bag
I have not receive the return kit bag, please sent it again, thanks
Resolved! How to leave positive feedback?
Was on the phone to the EE call centre and had one of the best customer service representative i have had was super friendly and did all they could to help me with my query, after the call i did not get the text messages to leave feedback wondering i...
TNT Sports auto renewal error.
I’m trying to turn the auto renewal off for TNT sports off but receiving the error message“We've had a problem loading this info. Please try again in a while”.This has been the case for a while and on different devices. Any advice on how to fix this...
eSIM
Had a new iPhone, started transferring from my old phone to my new, eSIM accidentally gets deleted. Now I’m stuck as I work full time 10 hours a day all week so i can’t go to an EE store. Online I can’t use any of the methods to re activate or receiv...
Upgrading to a sim contract, will I have to change the SIM card
I have come to the end of my current EE contract which is £32 and want to change to an exclusive online offer which will make my monthly payments significantly cheaper. However, I have added the product through the upgrade route to my basket and it i...
Order cancelled
My order was cancelled and I haven’t received my money back from the upfront payment
