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Diylady76
Investigator
Investigator

‎26-08-2020 03:49 PM

Hello  My payg phone was put into isolation ,.I then topped up, ee say that if you top up within 90 days of hibernation you can Retrieve your credit

0 Helpful
2 REPLIES 2
Alex_S
EE Employee

‎26-08-2020 04:35 PM

Hi @Diylady76,

 

Welcome to the community 🙂

 

If you give our customer care team a call, they will be able to access your account and refund any credit owed back to you.

 

 

Alex 🙂

Diylady76
Investigator
Investigator
In response to Alex_S

‎29-08-2020 07:07 PM

Hello Alex thank you for your help, I am having  trouble ringing EE as there’s no option to 

contact customer service.I have e mailed them and waiting for a reply from them

regardsMarian

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