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Charged twice pay as you go

BeaNig
Visitor

‎09-12-2021 07:23 PM

My debit card was due to expire in December so I was asked to update my card details, which I did. I now notice that I have been charged twice this month. I can't get to speak to anyone because the start a conversation button is not showing in the contact us page. I'm abroad atm. I don't want to go down the chargeback route with my bank. Where can I get help? I want the money back not a credit for next month. Cheers 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎09-12-2021 10:13 PM

There is no Live Chat for PAYG.

 

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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