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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2646 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15495 Views
  • 51 replies
  • 65 Helpful

How do I know if my order has been acc

Hello, I placed and order for two devices and had to pay £100 upfront, That appears to have been taken and I have an E-mail confirmation with order number asking me to call them to say they just need to confirm a few details. At this stage would the ...

Broadband data add on

Evening. I have recently upgraded my broadband, from Ee to a better EE package.One of the perks was supposed to be a 10GB per month data add on to my EE mobile account. As yet this has not been applied. Could you tell me how/when this will happen?(As...

Nedwardo by Visitor
  • 313 Views
  • 2 replies
  • 0 Helpful

Data usage

I've had a data usage notification to say I've used 101.12 GB out 103. I don't understand why when I only ever use maximum 7GB a month. It doesn't renew until 2nd January 2022. How can this be?Many thanks. 

susanne2 by Explorer
  • 359 Views
  • 2 replies
  • 0 Helpful

Smart router

I have just upgraded my broadband and installed an EE smart router. I am now unable to set up My smart life sockets which operate with the Alexa system. I probably need to change the encryption method and or authentication codes. EE cannot help as th...

mikejwood by Investigator
  • 818 Views
  • 7 replies
  • 0 Helpful

Charged twice pay as you go

My debit card was due to expire in December so I was asked to update my card details, which I did. I now notice that I have been charged twice this month. I can't get to speak to anyone because the start a conversation button is not showing in the co...

BeaNig by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

Resolved! Xbox Series S

Hi new on here  Does anyone know if I can give my free xbox series s to another person or is it registered to my account as it was part of the upgrade offer? I was going to give this to my son but not sure if I can do that.  Thanks.

iPhone pro max availability

I recently upgraded to the new iPhone 13 pro max. I understand that there is a wait on Apple passing the mobiles on to EE. Is there a timeline for delivery yet?

Xbox x 24 month game pass no code

Hi everyoneI have just received my Xbox series X as part of an add-on to my contract. It came with 24 months Game Pass but I haven't received any code or email or text to activate it, does anyone know how to do this?Thanks

marcuskk by Visitor
  • 2892 Views
  • 3 replies
  • 0 Helpful

Upgrades and phone contact

Ordered upgrade phone and paid money but no phone. Given number to call but no answer, always "busy"Very close to telling them to stuff it and going to another company

Monza262 by Visitor
  • 314 Views
  • 2 replies
  • 0 Helpful